FAQ
Clear answers before checkout.
Answer the questions that block purchase confidence: format, downloads, returns, shipping, memberships, and product use.
Are products digital or physical?
Products may be digital, printable, physical, or bundled. Each product page should clearly show format before checkout.
How do digital downloads work?
After purchase, download links appear in your account and order email when WooCommerce digital products are configured.
Can custom items be returned?
Custom items generally cannot be returned. Use the Returns page for full details.
What if a physical product arrives damaged?
Physical defects can be reviewed for replacement according to the store policy.
Do memberships renew monthly?
Membership details depend on the subscription plugin and product settings. Show renewal terms clearly on membership product pages.